Conflict Resolution Services
Conflict Resolution Services use proactive and preventative methods to provide resolution education for faculty, staff, and students. This can include, but is not limited to mediation, facilitation, restorative practices, and training. Campus community members can also seek services for consulting on any issues or situations that may arise.
Faculty, Staff, and Students can contact the Resolution Education Manager to request a specific training for their audience, are interested in mediation, or want to consult on how to handle a specific issue.
Conflict Resolution Services
A third-party neutral asks questions to both individuals in the conflict to come to an agreement. In the facilitated conversation, both individuals are empowered to create solutions together and the mediator creates a safe and confidential environment.
Example: Employee A came to you upset that their coworker B was not doing their share of the most recent project. The other employee does not appreciate the way Employee A always seems to disrespects them. Both are willing to meet to discuss the issues and come to a solution. After conducting intake meetings, the mediator will meet with both parties and ask about their experiences, what they hope to accomplish, and will help them reach a mutually decided agreement with a printed and signed (but not legally binding) document at the end.
Someone from our office will meet with you to discuss your specific conflict/situation and ways you can address the conflict. The manager will ask some questions, coach on strategies, and can help guide conversations.
Example: You want to address a conflict on your own, but would like some help in preparing skills, techniques, and strategies on how you address the conflict. You think that a recent email you sent to your colleague upset them. They replied with a short response and then would not even talk to you the next morning. You don’t think this needs mediation, but you want to review how to best bring up this subject so that you can resolve the situation.
Specific training dates can be found on our event calendar and in our monthly newsletter. Training topics include Restorative Justice, Conflict Resolution Activities For Your Team, Conflict Styles, and more. Visit the Course Catalog to see all available Conflict Resolution trainings.
Individualized Trainings for Departments or Groups
The manager creates a specialized training for your team based on your input, suggestions, and particular focus you think would benefit the group. This can include how to build trust between team members, how to use affective statements, or how to address conflict.
Example: Lately, you have noticed that there are two groups of employees who gossip about the other group. You suspect that this will continue to happen until addressed. You are hoping to have a training for all employees on your team about how to prevent conflict and how to identify their conflict styles.
Restorative Justice and Restorative Circles
Restorative justice is a different way to address harm by focusing on relationships, repair, impact, and how to make things right again.
Example: At a team meeting last week, multiple people said hurtful things to one another. Several people brought this to your attention and you think that instead of having one on one meetings, the entire group would benefit from talking to one another and discovering the impact of what happened.
Community Building Circle Cohorts
Community building circles are held using the same principles of restorative practices to build community and relations when no harm has been done. In a one-hour introductory session participants learn about the expectations, guidelines, and reasoning behind Community Building Circles. Circles are available for teams as well as campus wide circles that are held once a month.
Example: You have new members on your team and the team doesn’t seem to be completely collaborative yet. You are hoping to build a positive team environment and incorporate community building circles into your weekly meetings.
While not Labor and Employee Relations or DHR, Conflict Resolution Services can communicate with them when needed.
Want to request a training?
The Office of Diversity, Inclusion and Equity provides professional development, trainings and workshops, and leadership development in equity work for our offices and departments around campus.